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These terms set out how your account operates on mt77, what we commit to on our end, and what applies to you when you access the platform from Malaysia. Access and eligibility depend on local law and the region you are in.
Our legal terms govern every interaction you have with this platform — from the moment you open an account to the point where a transaction settles in your wallet. Where a conflict arises between what a section says and what local law requires, local law takes precedence. We do not override mandatory consumer protections that apply in your region. Transactions processed through DuitNow and FPX are subject to the operating rules of those respective payment networks in addition to our own account terms. Boost transfers, where available, follow the same layered policy structure. If you are accessing mt77 from a region where online account activity of this kind is restricted or requires a specific local permit, the access condition shown at login reflects that. We update these terms when we need to — the version dated at the bottom of this page is the one in effect. Continuing to use your account after a revision means you have acknowledged the updated terms. If any part of the current version is unclear, the contact path in the support section below is the right place to raise it. We handle all policy queries directly; there is no intermediary.
Not every service you touch when using mt77 falls under a single policy document. This section maps out clearly where these terms apply and where a separate set of rules governs instead.
Login sessions, credential management and account-level settings are fully within scope. Any action you take after authenticating — from adjusting your profile to reviewing your transaction history — falls under these terms directly.
Wallet movements processed via DuitNow, FPX or Boost are governed jointly by our account terms and the operating rules of those payment networks. Where the two sets of rules differ, the stricter obligation applies to how we handle your funds.
Game content supplied by studios such as CQ9, Pragmatic Play, Spadegaming and Habanero is delivered under those studios' own content licences. Our terms cover how that content is presented and accessed in the lobby, not the underlying title mechanics.
Links to external payment processors, verification services or network operators sit outside the scope of this policy. Once a session or transaction moves to a third-party interface, their terms apply. We are not responsible for the policies of external providers.
Your account on mt77 is not a read-only record. There are real steps you can take to review what we hold, correct things that are wrong, and raise questions when something is unclear. Transaction records are available inside your account dashboard after login — the history shown there reflects every wallet movement we have logged against your account, including DuitNow and FPX activity. If a record looks incorrect, you can flag it directly through the support contact path without needing to go through any third party. Name, contact details and payment preferences linked to your account can be updated from within the account settings section. For anything that requires a formal correction rather than a self-service edit, our policy support channel handles those requests and will confirm receipt. The timeline for processing a correction request depends on verification steps, which are described in the instructions shown when you submit the request.
Log in and open the transaction history section. Every wallet movement — deposits, withdrawals and adjustments — is listed there with timestamps. If a line item does not match what you expect, note the date and amount before contacting support.
Name, email, contact number and linked payment preferences can be edited in account settings. Changes that affect verification status may require additional confirmation steps, which the settings page will describe at the point you make the edit.
If a clause in these terms is unclear or you want to understand how a specific rule applies to your account, the policy contact path is the right channel. Submit your question with your account reference and we will respond to the registered contact on file.
For account access problems, payment discrepancies or anything that requires us to act on your behalf, reach out through the support channels listed below. Include your account reference and the specific transaction or section in question to speed up the response.
Policy questions, account correction requests and access queries all go through the same support structure. Use the channel that suits the urgency of your query — live chat handles fast turnaround, while email is better for submitting documents or formal correction requests that need a written trail.
Open the chat widget from any page after login. Describe the policy section or account action in question and include your account reference. Live chat is the fastest path for clarification questions.
Send your query to the support email shown in your account dashboard. Use this channel for formal correction requests, document submissions or anything that requires a written record of the exchange.
The current state of your account — transaction log, settings, linked payment methods including DuitNow and FPX — is visible after login. Check here first before raising a support ticket; many common queries resolve without contact.
Account security, data handling and retention practices are not background decisions — they directly affect how your wallet and session behave each time you log in. We keep account data for as long as your account is active and for the period required after closure to meet record-keeping obligations. Cookies are used to maintain session state; you can manage cookie preferences through your browser settings, though some functions depend on session cookies to work. To request a change to how we handle your data, use the email support path with your account reference included.
Account information — name, contact details, transaction history and linked payment methods such as DuitNow and FPX — is stored to operate the account and meet our obligations. We do not share account data with parties outside those needed to process your transactions.
Session cookies keep you logged in across your visit. Analytics cookies, where present, collect aggregate data only — not personal account details. Browser settings on your device control which cookies are accepted; disabling session cookies may affect login continuity.
Login credentials are your responsibility to keep private. If you suspect unauthorised access, change your password from account settings immediately and notify support via live chat. We will flag the account and walk you through the recovery steps from there.
We hold account records for the duration the account is active plus the retention period required after closure. To request an account review or deletion, contact us via the email channel with your account reference. We will confirm the steps and timeline in writing.
These are the questions we hear most often about how these terms work, what your rights are and how to take action if something needs correcting.
These terms apply to your mt77 account and all activity carried out through it, including wallet transactions via DuitNow and FPX. Access and eligibility depend on local law and the region you are in. Where local regulations differ from these terms, local requirements take precedence.
Yes. Your full transaction history is available in the account dashboard after login. Every wallet movement — including DuitNow transfers, FPX payments and any account adjustments — is listed there with dates and amounts. If a record looks wrong, flag it to support with the relevant date and amount.
Most details — name, email and contact number — can be updated directly in account settings after login. Changes that affect your verification status will prompt additional confirmation steps, which are described on the settings page at the time you make the edit. For corrections that cannot be done via self-service, email support with your account reference.
We retain account records for a period after closure to meet our record-keeping obligations. Once that retention period ends, personal data is handled in line with our data handling practices. To ask about the specific timeline or request a formal review, contact us via email with your account reference included.
Our terms cover how game content from studios including CQ9, Pragmatic Play, Spadegaming and Habanero is presented and accessed in the lobby. The underlying mechanics, RTP data and title-level rules are governed by each studio's own content licence, not by mt77's account terms directly.
Submit your query through the email support channel shown in your account dashboard. Include your account reference, the specific term or transaction in question, and what outcome you are seeking. We confirm receipt and respond to the registered contact on file. For urgent account issues, live chat is the faster route.