App / Casino
When you open an account with mt77 and access our lobby — whether through mobile or desktop — these terms set out what we expect from you and what you can expect from us. They cover account use, transactions processed via DuitNow, FPX, and Boost, and the rules that apply to every session you run on this platform.
These terms apply to every action taken under your mt77 account — from the moment you log in to the point a transaction settles in your wallet. Access to our platform depends on local law and is available only where local regulations permit. We process wallet transactions through DuitNow, FPX, and Boost; the payment terms tied to those channels form part of this agreement and are shown in your account dashboard after login. By continuing to use your account, you acknowledge that you have read these terms and that they bind each session. We update this policy when our services change or when applicable regulations require it. The version shown on this page is the one currently in effect. Where a specific section of these terms conflicts with a payment provider's own terms — for example, FPX or Boost transaction rules — the payment provider's terms govern that specific transaction. Everything else remains subject to what is written here. If you have a question about a particular clause, our support team is the right first contact. Eligibility to use this platform depends on local law in your region.
Transfers processed via DuitNow fall under both this policy and DuitNow's own transaction rules. Your account wallet reflects the settled amount after any provider-side processing.
FPX online banking transactions are subject to your bank's terms in addition to ours. Any discrepancy between what your bank records and what appears in your wallet should be raised with support.
Boost e-wallet top-ups and withdrawals are governed by Boost's user agreement for the transaction leg. Our terms cover the account-side handling from the point funds clear.
Every login, session start, and account setting change falls inside this policy. Your account credentials, wallet balance, and session history are all governed by these terms.
Deposits and withdrawals made through DuitNow, FPX, or Boost are covered here for the account-side leg. The payment provider handles their own leg under separate terms.
Game content supplied by CQ9, Pragmatic Play, Spadegaming, and Habanero is governed by those studios' content licensing, not by this policy. We make their titles available in the lobby; their rules cover the game mechanics themselves.
External links, payment gateways, and any service you reach by leaving mt77 operate under their own terms. We are not responsible for what happens outside our platform boundary.
You have concrete options when it comes to how your account data is handled. Reviewing your transaction history is straightforward: log in, go to your account dashboard, and the full record of wallet movements is there. If a detail looks wrong — a name misspelled, a contact number outdated — you can correct it directly in account settings. For anything that requires us to act on your behalf, such as querying a settled transaction or requesting a record, our support team handles those requests. Reach out via live chat or email and describe the specific entry you want reviewed. We aim to respond to account queries in the order they come in; the current queue status is not published, but our team confirms receipt of every request. Any change to personal details that affects identity verification may require additional steps shown in the account settings screen — follow the fields and instructions displayed there.
Your full transaction and session history is available in the account dashboard after login. No request needed — it is there whenever you check.
Name, contact number, and linked payment details can be updated in account settings. Changes that affect verification trigger an on-screen step you complete there.
For anything the dashboard does not resolve, contact support via live chat. Give them the transaction reference or session date and they will pull the relevant record.
If a wallet discrepancy needs us to act — for instance, a DuitNow transfer that cleared your bank but has not appeared in your wallet — submit a support ticket with the payment reference.
The quickest path for account and policy questions. Start a chat from any page while logged in; the agent can view your account record during the session.
For written queries or when you need a documented response, email us through the contact address listed in your account dashboard. We confirm receipt of every message.
Many policy questions — current terms version, transaction records, account status — are answered directly in the dashboard. Check there first before contacting support.
Account information you provide — contact details, payment method references, session data — is held for the purpose of operating your account and processing transactions through DuitNow, FPX, and Boost. We do not sell it.
We use cookies to keep your session active across pages and to remember preferences like your last-viewed lobby section. You can review and adjust cookie settings in your browser; disabling session cookies may affect login continuity.
Transaction records and account data are retained for the period required by applicable regulations in the regions where we operate. The exact retention period for your record is available on request via support.
To request deletion or correction of personal data beyond what account settings allow, contact support with your account reference. We handle those requests in line with applicable data obligations for eligible regions.
Yes. The account-side handling of every DuitNow and FPX transaction falls under these terms. The payment provider handles their own transaction leg under their own rules. If the two conflict for a specific transaction, the provider's terms govern that leg.
The version shown on this page is always the current one. We update it when services change or regulations require it. If you want a dated record of a previous version, contact support and we can note your request.
Most updates — contact number, linked e-wallet, display name — can be done in account settings after login. Changes that affect identity verification trigger an extra step shown on screen. Only if that process does not resolve the issue do you need to contact support.
Check your account dashboard first — it sometimes takes a short time to reflect. If the balance has not updated after a reasonable wait, contact support via live chat with the Boost transaction reference and the approximate time. They can cross-check on the account side.
Those studios supply game content to the lobby. They do not receive your personal account data, payment references, or wallet balance. Their involvement is limited to delivering game content; your account record stays on our side.
Contact support via email using the address in your account dashboard. Include your account reference and specify what you are requesting. We handle data deletion requests in line with applicable obligations for the eligible regions where we operate.